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For International Customers,
orders are shipped and delivered through registered international courier
companies and/or International speed post only.
For Domestic Customers,
orders are shipped through registered domestic courier companies and /or speed
post only. Orders are shipped usually within 1-2 working days after the
complete payment is received or as per the delivery date agreed at the
time of order confirmation and delivery of the shipment subject to Courier
Company / post office norms. GLS Gem is not liable for any delay in delivery by
the courier company / postal authorities and only guarantees to hand over the
consignment to the courier company or postal authorities usually within 1-2
working days from the date of the order and payment received or as per the
delivery date agreed at the time of order confirmation. Delivery of all orders
will be to registered address of the customer as per the credit/debit card only
at all times (Unless specified at the time of Order). GLS Gem is in no way
responsible for any damage to the order while in transit to the customer.
Payments GLS Gem is proud to use EBS Payment Gateway for fast, easy and
efficient secure payments. All major credit cards are accepted. In case
you need immediate shipping, we offer expedited shipping at extra cost.
We offer Registered Mail of
US$ 7.99 (Not insured and trackable) within 15 to 30 business days for
International delivery. Customer is fully responsible for any import
customs duties and taxes applicable in their country. We do not have any
control over these duties and taxes.
the products are shipped within 48 hours, usually earlier. We send you an email
to confirm the shipping date and give you the estimated delivery date at your
address. We try our best to keep you updated about the status of your order.
Please do note that in some cases if gem-lab certification is to be arranged,
it might take 3-4 working days extra.
charges and Duties
need to be aware that we cannot control nor pay for any customs charges, duties
or VAT in your country, as they vary from case to case and are beyond our
reach. There is no duty on the import of loose gemstones in the USA. In most
other countries, there could be around 1% of the declared value for loose gems.
Also, you will be able to recover VAT as a professional buyer. You need to
contact your local customs if you need further information.
Shipment Delivery time
shipments are delivered as follows
Kingdom: 4-6 days
States & Canada: 6-8 days
Italy: 10-15 days
of Europe: 5-7 days
Asia: 5-7 days
Subcontinent: 1-2 days
of the world: 5-9 days
Note: US Embargo against Burmese Rubies
& Jadeite applicable to customers from the United States.
to the provisions of the "Burmese Jade Act of 2008" of the US
Government, GLS Gem cannot ship Burmese Origin Rubies to the United States.
This is to inform that this restriction only applies to Burmese Rubies.
Customers from United States can still purchase all other varieties of Burmese
origin gemstones (i.e. Sapphires, Peridot, Zircon, Spinel etc.) and Rubies from
any other country except Burma origin. This import restriction only applies to
buyers having their shipping address in the US.