Delivery Information

For International Customers, orders are shipped and delivered through registered international courier companies and/or International speed post only.

For Domestic Customers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped usually within 1-2 working days after the complete payment is received or as per the delivery date agreed at the time of order confirmation and delivery of the shipment subject to Courier Company/post office norms. GLS Gem is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities usually within 1-2 working days from the date of the order and payment received or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the registered address of the customer as per the credit/debit card only at all times (Unless specified at the time of Order). GLS Gem is in no way responsible for any damage to the order while in transit to the customer. Payments GLS Gem is proud to use EBS Payment Gateway for fast, easy and efficient secure payments. All major credit cards are accepted. In case you need immediate shipping, we offer expedited shipping at an extra cost.

We offer Registered Mail of US$ 7.99 (Not insured and trackable) within 15 to 30 business days for International delivery.  A customer is fully responsible for any import customs duties and taxes applicable in their country. We do not have any control over these duties and taxes.


Order shipping time

 All the products are shipped within 48 hours, usually earlier. We send you an email to confirm the shipping date and give you the estimated delivery date at your address. We try our best to keep you updated about the status of your order. Please do note that in some cases if gem-lab certification is to be arranged, it might take 3-4 working days extra.


Customs charges and Duties

You need to be aware that we cannot control nor pay for any customs charges, duties or VAT in your country, as they vary from case to case and are beyond our reach. There is no duty on the import of loose gemstones in the USA. In most other countries, there could be around 1% of the declared value for loose gems. Also, you will be able to recover VAT as a professional buyer. You need to contact your local customs if you need further information. 


Shipment Delivery time

Generally, shipments are delivered as follows

United Kingdom: 4-6 days

United States & Canada: 6-8 days

Italy: 10-15 days

Rest of Europe: 5-7 days

South-East Asia: 5-7 days

Indian Subcontinent: 1-2 days

Rest of the world: 5-9 days


Important Note: US Embargo against Burmese Rubies & Jadeite applicable to customers from the United States.

According to the provisions of the "Burmese Jade Act of 2008" of the US Government, GLS Gem cannot ship Burmese Origin Rubies to the United States. This is to inform that this restriction only applies to Burmese Rubies. Customers from the United States can still purchase all other varieties of Burmese origin gemstones (i.e. Sapphires, Peridot, Zircon, Spinel etc.) and Rubies from any other country except Burma origin. This import restriction only applies to buyers having their shipping address in the US.