Cancellation & Refund

GLS Gem believes in helping its customers as much as possible, and hence has a liberal cancellation policy. As per this policy:

  • Cancellations will be considered only if the request was made within 24 hours of placing an order with us. However, the cancellation request will not be entertained if the orders have been communicated to the vendors or merchants and they have initiated the shipping process.
  • Cancellation of orders placed under the Same Day Delivery category is not allowed.
  • Cancellations are not permitted for those products that the GLS Gem has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasional or festival offers and therefore cancellations are not possible.
  • In case if you feel that the product you have received from us is not as it is shown on our website or as per your expectations, you must bring it to the notice to GLS Gem within 24 hours of receiving the product. We will look into your complaint and take an appropriate decision.

Refund Policy 

We have a very clear and straightforward returns policy. The inspection period is 30 days, starting from the day the order has been delivered. If you don't like the product, you can return it and we will initiate the refund process of your payment. We like to keep it simple! No hassles. No arguments. No holdups.  We do not charge any re-enlisting or re-stocking fee. However, we have only one condition that the item must be returned unchanged, undamaged along with the complete packaging, documentation, certificates, free gifts, etc, exactly the way it was delivered to you. Shipping charges are not refundable because we carry the major cost and the effort of a return, it is in our foremost concern that we do not to show or present any product on our website better than it is in real. A returned product is definitely bad business for us. Therefore, we do our best to ensure that what you see on our website is what you get delivered at your home. Finally, every return increases our cost, which is in nobody's interest. 

Please feel free to contact us by email or phone for return instructions or if you have any queries regarding our returns policy.